omuni.one 4.6.4

"omuni.one" represents the retail offering from Arvind Internet’s omnichannel platform, "omuni." Arvind Internet (AI) stands as a prominent omnichannel enablement company in Asia, backed by retail practitioners and industry insiders who possess a deep understanding of the complexities associated with omnichannel retail transformations, including both technological and operational aspects. The omuni platform supports the omnichannel strategies of over 45 global brands, encompassing a network of more than 4,500 stores.

Why Choose omuni.one?

The omuni.one application aims to become an essential tool for store staff, facilitating customer service, increasing foot traffic, and streamlining store management.

Implications for Stakeholders

• For Consumers:
  • Each consumer is afforded a personalized, consistent, and fulfilling brand experience.
• For Retailers/Brands:
  • The business can expect incremental revenue and a growing base of loyal and returning customers.

As is typical with any product, the omuni.one app is set to evolve continuously, enhancing its capabilities with each new release. Below are some key features of the current version:

• Overall:
  • The entire app is customized to align with the brand experience in terms of styling, look, and feel.
  • Journey-driven flows simplify usage for store staff.
• Visual Merchandising:
  • A variety of dynamic templates display new arrivals, trending items, seasonal stories, and more.
• Save the Sale:
  • Staff can find and shop for any size or color across the brand's network of stores and warehouses.
• Mobile Checkout:
  • The app enables completion of the purchase journey within itself, supporting various payment options, including cash on delivery, debit/credit cards, net banking, and pay-at-store options.
• Endless Aisle:
  • Products can be showcased in multiple ways using omnichannel capabilities such as filtering by store.
  • Advanced search features provide dynamic filtering tailored to the brand.
  • The app facilitates finding similar and complementary products to enhance upselling and cross-selling opportunities.
• Fulfillment:
  • The application supports order fulfillment and handover to couriers or customers.
  • Users receive alerts and notifications for new orders.
  • Tracking capabilities for fulfilled or placed orders are included.

The omuni.one app is designed to be operational across various device resolutions—smartphones, phablets, and tablets. Although tablets offer a more enriching experience, it is not a barrier to market entry; the app performs efficiently even on lower-end phones that store staff may already possess.

For feedback or support, please contact us at [email protected] or +91 8046465501.